Terms of Service

1. Acceptance of Terms:

By accessing or using the services provided by MRLW Design, you agree to comply with and be bound by the following Terms of Service. If you do not agree with these terms, please refrain from using our services.

2. Description of Services:

MRLW Design provides personalized and custom-made products as per the customer's specifications. All services and products are subject to availability.

3. Ordering and Payment:

Orders are processed once payment is received. MRLW Design accepts payments through VISA and PAYPAL. Prices are listed in CAD and may be subject to change. Custom or personalized orders may require additional processing time.

4. Customization and Personalization:

For customized products, it is the responsibility of the customer to provide accurate details, including sizing, colour choices, and personalization. MRLW Design is not responsible for errors in customer-provided information.

5. Shipping and Delivery:

Shipping costs and estimated delivery times are provided at the time of purchase. MRLW Design is not responsible for delays or issues caused by shipping carriers or customs.

6. Cancellations:

Orders for personalized items cannot be cancelled once production has begun. If you wish to cancel an order, please contact us as soon as possible. We will make every effort to accommodate your request if production has not started.

7. Returns and Refunds:

Please refer to our Return Policy for information on returns and refunds.

8. Intellectual Property:

All content, designs, and materials provided by MRLW Design are protected by intellectual property laws. Customers agree not to reproduce, distribute, or use our designs for commercial purposes without explicit permission.

9. Privacy Policy:

Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.

10. Contact Information:

For any inquiries or concerns regarding our services, please contact us at mrlwdesignbiz@gmail.com.

11. Changes to Terms:

MRLW Design reserves the right to modify these Terms of Service at any time. Changes will be effective upon posting. It is your responsibility to review these terms periodically for updates.

By using MRLW Design's services, you acknowledge that you have read, understood, and agreed to these Terms of Service.

Return Policy

Thank you for choosing MRLW Design for your unique and personalized creations. We take pride in delivering high-quality products crafted with precision and care. Please take a moment to review our No Return Policy.

Customized and Personalized Products:

As many of our items are custom-made and personalized to your specifications, we are unable to accept returns or exchanges once an order has been placed. Please ensure that all details, including personalization, sizing, and colour choices, are accurate at the time of purchase.

Quality Assurance:

We thoroughly inspect each product before shipment to ensure it meets our quality standards. In the rare event that you receive a damaged or defective item, please contact us within 7 days of receiving your order, accompanied by clear photos, and we will promptly address the issue.

Cancellation Policy:

Orders for personalized items cannot be cancelled once production has begun. If you wish to cancel an order, please contact us as soon as possible. We will make every effort to accommodate your request if production has not started.

Refunds:

No Refunds at this time.

Contact Information:

For any concerns or inquiries related to your order, please contact us at mrlwdesignbiz@gmail.com. 

By placing an order with MRLW Design, you acknowledge and agree to abide by our Return Policy.

Thank you for your understanding and for choosing MRLW Design for your special creations.

Sincerely,

MRLW Design

Privacy Policy

Thank you for choosing MRLW Design. This Privacy Policy describes how we collect, use, and protect your personal information when you use our services.

1. Information We Collect:

We may collect personal information such as your name, email address, shipping address, and payment information when you place an order with MRLW Design. Additionally, we may collect non-personal information such as browser type, operating system, and IP address for analytical purposes.

2. How We Use Your Information:

We use the collected information for order processing, shipping, and customer support. Your email address may be used to send order updates and promotional content. We do not sell, rent, or trade your personal information with third parties.

3. Cookies:

MRLW Design uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us analyze website traffic and improve our services. You can choose to disable cookies in your browser settings.

4. Third-Party Services:

We may use third-party services, such as payment processors, to facilitate transactions. These third parties may have access to your personal information, but only to perform specific tasks on our behalf.

5. Data Security:

MRLW Design takes measures to protect your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is completely secure.

6. Your Choices:

You have the right to update or delete your personal information. If you wish to do so, please contact us at mrlwdesignbiz@gmail.com. You can also unsubscribe from promotional emails by following the instructions provided in the email.

7. Changes to the Privacy Policy:

MRLW Design reserves the right to update this Privacy Policy at any time. Changes will be posted on our website, and it is your responsibility to review this policy periodically.

8. Contact Information:

For any questions or concerns regarding our Privacy Policy, please contact us at mrlwdesignbiz@gmail.com.

By using MRLW Design's services, you agree to the terms outlined in this Privacy Policy.

Last Updated: May 8, 2024